Knock — licensed clinicians who come to you.
Same-day in-home visits in Los Angeles.
Knock connects patients with independent, licensed clinicians (MD, DO, NP, PA) for in-home care for common, non-emergency conditions. You see the clinician's name and price up front, track them on the way, and your medical record stays locked until you unlock it at your door. Knock is a technology platform; care is provided by the independent clinician you book.
Contact
Knock LLC
4567 West Pico Blvd
Los Angeles, CA 90019
United States
Support: support@knockvisit.com · (323) 451-5591
Patient app: my.knockvisit.com
Privacy policy
Knock sends only transactional account emails to people who have registered an account: verification codes, sign-in links, password resets, and confirmations of things you asked for in the app. We never send marketing email, and we never sell or share your email address.
Your health information is stored on HIPAA-eligible infrastructure and is shared only with the clinician you book, only for the duration of your visit unless you choose to share more.
Mobile information, including your phone number and your consent to receive text messages, is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party.
You can request deletion of your account and its data at any time by emailing support@knockvisit.com from your registered address. We confirm by email and complete the deletion within 30 days, except where the law requires a clinical record to be kept.
If an email or text from Knock reaches you and you did not register, reply to it or write to the address above and we will stop all messages to you immediately.
Text messages (SMS)
Knock sends transactional visit updates by text only to patients who turn on Text me visit updates in the Knock app (Account → Notifications) and confirm their mobile number. Messages tell you that a visit was booked, that your clinician is on the way, that a visit ended, and one-time sign-in codes. They never contain health details and never contain marketing.
- Frequency: varies by visit; typically 2–4 messages per visit.
- Message and data rates may apply.
- Opt out: reply STOP to any message, or turn the setting off in the app. You will receive one confirmation text and nothing further.
- Help: reply HELP, email support@knockvisit.com, or call (323) 451-5591.
- Carriers are not liable for delayed or undelivered messages.
Terms of service
Knock LLC operates a technology platform that connects patients with independent licensed healthcare providers. Knock does not provide medical care, employ providers, or practice medicine. Each visit is a direct engagement between you and the clinician you book; the clinician sets the price, which is shown to you in full before you book and locked at booking (your Good Faith Estimate).
Visits are cash-pay only and cannot be billed to Medicare or Medi-Cal. Cancellation is free until your clinician is on the way; after that the clinician's disclosed late-cancellation fee (never more than $50) may apply. In-home care does not replace urgent care or the emergency room when a higher level of care is needed — if you think you are having an emergency, call 911.
The full Patient Terms of Service, Privacy Policy & HIPAA Notice of Privacy Practices, and Financial Responsibility acknowledgment are presented in the app before your first booking and can be read at any time under Account → Agreements.
For clinicians
Knock is onboarding independent clinicians in Los Angeles. Email support@knockvisit.com with your name, credential, and license number.